When DHL first started competing with shipping companies like UPS and FedEx, their commercials showed delivery drivers who were friendly, careful about your packages, and happy. Unfortunately, this couldn’t be any further from the truth. The experiences I have had with this shipping company have been far from happy or friendly. In fact, the past few times I have dealt with DHL have been a complete nightmare. Not only are the employees of this shipping company unhappy, rushed, unfriendly, but they also lie. The following experiences are just two of the worst problems I have faced when dealing with this shipping company. reverse logistics
My First Troubling Experience with the Shipping Company DHL
I’ll admit it that when I first started receiving packages that were shipped through DHL, the employees were not any different than those of other shipping companies. But, as time went on things began to change. The first thing I noticed was the rush of these employees and their unfriendly nature. Now I know these people are on a tight schedule, but even employees of UPS take the time to offer a friendly hello. DHL is quite different. The drivers for DHL shove packages into your hands and seem greatly annoyed at the time it takes for you to sign for your shipment. I could live with these unpleasant circumstances, but lies I cannot live with. A few weeks before Christmas, I had a package that was supposed to arrive. I waited at home the day. I had tracked the package and knew the time that DHL ran, but the package didn’t come. I checked the website to see a message stating that DHL had attempted to deliver the package, but the recipient wasn’t at home and the package would be redelivered on Monday. I cannot begin to explain how irritated I was. The package not arriving was one thing and I could have lived with it being late, but to lie and say that they had attempted to deliver the package when they obviously hadn’t was the beginning of my hatred for this shipping company.
My Second Troubling Experience with the Shipping Company DHL
I had found the perfect gift for mother at Amazon. I ordered it and had it shipped to her home. While tracking the package I found out that the package was being shipped to me. Amazon’s website had, had a glitch which caused the shipping address to be changed back to the address of the buyer. I contacted Amazon who told me the problem was easy to fix. All I would need to do would be to contact DHL and the shipping company could have the package rerouted to my mother. Amazon told me that I needed to do this that they couldn’t. Okay, that was simple enough. I called DHL and was told that I could not reroute the package. They told me that would be like trying to get a purchase refunded to your credit card when you hadn’t purchased the item. This is when I wanted to reach through the phone and smack the guy. I tried to explain to him that I had ordered the package from Amazon. That I had paid for the item, but it was useless. I had to call Amazon back and have them call DHL. Amazon again explained that DHL should have been able to do this for me and they couldn’t understand what was going on. Maybe it was just holiday stress, but to not complete a simple task like that was just too much for me.
Unfortunately, I never know when a package may be shipped through this shipping company. I am an Amazon Prime member and Amazon chooses the fastest shipping company available. Honestly, I’d rather wait than deal with this shipping company again. I’ve been luckily lately and my packages have been shipped through UPS. If you have the choice, DO NOT choose this shipping company. DHL is the shipping company from Hell and should be avoided at all costs.